Customer support teams spend less time chasing shipments
Give agents and shoppers a single source of truth for delivery status. Tracklark reduces where is my package work and speeds resolution.
Support reliefSingle timeline agents can share instantly. • Clear exception notes for delays and relay points. • Self-serve tracking deflects repeat tickets.
Less manual investigation · Faster resolutions · Happier agents
Support gets buried in tracking questions.
Without clear status and context, agents spend time hunting for answers.
Support teams spend too much time answering the same delivery questions. Agents often jump between carrier portals, screenshots, and spreadsheets to find the latest scan. When relay points change or incidents go unreported, the lack of context slows replies. Response time increases and customers escalate because they feel ignored. The constant chase wears down agents and raises staffing costs.
Scattered carrier data
Agents juggle portals and screenshots to find the latest scan.
Unreported incidents
Delays, relay point changes, and exceptions are hard to explain.
Reassurance takes time
Customers need context, not just raw scans.
Give support a clear, trusted timeline.
Use one view for both agents and customers so answers are fast and consistent.
Tracklark gives agents a single timeline that matches what customers see. Status logic adds context to exceptions so the team can answer quickly. A shareable tracking link works in email, chat, and macros without manual updates. Proactive notes reduce back and forth and keep customers calm. That frees support to focus on retention and higher value requests.
Agent-ready view
A single tracking page with carrier and merchant updates.
Exception messaging
Post proactive notes when issues happen so customers stay calm.
Shareable links
One URL works in email, chat, and support macros.
Support teams focus on high-value work.
Deflect repetitive tickets and respond with confidence.
Faster first response and resolution times.
Fewer repetitive where is my package tickets.
More time for retention, upsell, and proactive care.
Make support faster
Equip your team with a tracking timeline that customers can trust.